From 10:35am to 11:28am, we experienced an issue where inbound calls from Bandwidth were not received correctly, causing calls to go to a busy signal. We were able to resolve it from 10:54am to 11:17am but the issue recurred. At 11:28am, the problem was permanently resolved.
A full investigation and RFO will be forthcoming as soon as our internal investigation has completed.
Posted May 05, 2026 - 12:05 PDT
Monitoring
As of 11:18am we believe the problem with inbound calls to Bandwidth DIDs is resolved. We will continue to monitor and investigate root cause.
Posted May 05, 2026 - 11:35 PDT
Identified
We continue to investigate the issue and are engaging with Bandwidth now. For a short-term solution, please reach out to customer service (support@gazelletel.com) with an off-net number you would like calls forwarded to. Since this is an inbound issue with the underlying carrier our failover routing does not engage. Failover routing is designed for a failure with the customer infrastructure.
Posted May 05, 2026 - 10:47 PDT
Investigating
We are investigating an issues effecting calls from PSTN not completing. The problem appears to be isolated to Bandwidth DIDs (affects mostly legacy PacBell numbers).